Return & Refund Policy
At Corvioren™, we want every customer to feel comfortable when shopping with us. This policy explains how return requests, refund reviews, and related after-sales situations are handled for orders placed through our store.
1. Return Window
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
- The product must be in its original received condition
- It must not show signs of use, wear, or damage caused after delivery
- Any original packaging should be included whenever possible
- Proof of purchase, such as an order confirmation or receipt, must be provided
Returns that do not meet these conditions may not be approved.
2. How to Request a Return
To submit a return request, please contact our support team first.
Email:
service@corvioren.com
If your request is approved, we will provide return instructions, including the appropriate return process and shipping guidance.
Please note:
- Returns must be authorized before being sent back
- Items returned without prior approval may not be accepted
- Do not send products back independently unless you have received return instructions from us
If you are unsure whether your item is eligible, please contact us before mailing anything.
3. Damaged, Defective, or Incorrect Items
Please inspect your package as soon as it arrives.
If you receive:
- a damaged item
- a defective item
- the wrong product
- an item with a clear delivery issue
please contact us promptly so we can review the issue and provide an appropriate solution.
When reaching out, it helps to include:
- your order number
- a brief explanation of the issue
- clear photos of the item and packaging
4. Items Not Eligible for Return
Certain product categories may not be accepted for return. These may include:
- personalized or custom-made items
- products marked as final sale
- gift cards
- any item returned in a used, altered, or non-resalable condition
- original shipping charges paid at checkout
If a product falls under a non-returnable category, this will apply even if a general return request is submitted.
5. Exchanges
We do not guarantee direct product exchanges through the same return process.
If you would like a different item, the usual process is:
- request a return for the original order if eligible
- once the return is approved, place a new order for the preferred item
This helps ensure faster processing and clearer inventory handling.
6. European Union 14-Day Withdrawal Right
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.
To qualify under this provision:
- the item must be unused
- it must be returned in its original condition and packaging
- proof of purchase must be included
This EU right applies where required by law and exists separately from our standard 30-day return policy.
7. Refund Process
Once your returned item is received and inspected, we will notify you of the outcome of your refund review.
If the refund is approved:
- the refund will be sent to your original payment method
- processing may take up to 10 business days after approval
Please also note that:
- your bank or card provider may require additional time to post the funds
- refund timing can vary depending on the payment institution
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us.
Support Email:
service@corvioren.com
8. Return Shipping Address
Do not send any items back until your return request has been reviewed and approved.
An authorized return instruction or return label may be required before shipment.
Contact Information:
Corvioren™
Company: World Market
Address: 1910 W El Camino Real, Mountain View, CA
Phone: (650) 961-6066
Email: service@corvioren.com